Terms & Conditions

1. Statutory Compliance (TN State Law)

Under the Tamil Nadu Clinical Establishments Rules, every facility must display and adhere to certain operational standards:

Registration: The facility must maintain a valid registration with the Joint Director of Medical and Rural Health Services.
Emergency Care: Hospitals are legally mandated to provide first aid and stabilization for medico-legal cases (accidents, poisoning, assault) regardless of the patient’s ability to pay immediately.
Price Transparency: A schedule of fees for consultations, room rents, and common procedures must be prominently displayed in both English and Tamil.

This is the “Charter” that governs the relationship between the hospital and the patient.

Patient Rights	Patient Responsibilities
Right to informed consent before any surgery/high-risk procedure.	Responsibility to provide accurate medical history and current medications.
Right to privacy during examinations and confidentiality of medical records.	Responsibility to follow the prescribed treatment plan and medication schedule.
Right to seek a second opinion and receive all necessary records for it.	Responsibility to treat hospital staff, doctors, and other patients with respect.
Right to an itemized bill and explanation of all charges.	Responsibility to settle bills promptly as per the agreed timeline.

Consent Forms: General consent is taken at admission; specific Informed Consent is required for invasive procedures, anesthesia, or blood transfusions.
Advance Payments: Hospitals usually require a deposit at the time of admission (except in life-threatening emergencies).
Discharge Policy: Discharge is only authorized by the primary consultant. Patients leaving against medical advice must sign a LAMA (Left Against Medical Advice) form, absolving the hospital of liability.
Valuables: The hospital typically states it is not responsible for the loss of jewelry, cash, or electronic items kept in patient rooms.

Cashless Claims: For insurance/TPA, the patient must provide valid ID and policy documents within 24 hours of admission.
Excluded Charges: Clarify that “Non-Medical Expenses” (as per IRDAI guidelines, like tissues, water bottles, etc.) are generally not covered by insurance and must be paid out-of-pocket.
Government Schemes: If empanelled, the hospital must follow the terms of the Chief Minister’s Comprehensive Health Insurance Scheme (CMCHIS) or PM-JAY.

Visitor Policy: Usually restricted to one “Attendant” with a valid pass. Children below a certain age are often restricted from inpatient areas to prevent infections.
Code of Conduct: Zero-tolerance policy toward physical or verbal abuse of healthcare workers (protected under the Tamil Nadu Medicare Service Persons and Medicare Service Institutions Act).
Prohibited Items: Smoking, alcohol, and outside food are strictly prohibited within the hospital premises.