1. Introduction

At  Vale Hospital,  we are committed to protecting the privacy and confidentiality of your personal and medical information. This policy explains how we collect, use, and safeguard the information you provide to us, in compliance with the laws of India.

2. Information We Collect

We collect information necessary to provide you with high-quality medical care. This includes:

• Personal Information: Name, age, gender, contact details (phone number, email, address), and government identification numbers.

• Health Data: Medical history, diagnosis, treatment plans, lab reports, imaging, prescription details, and insurance information.

• Technical Data: If you use our website or app, we may collect IP addresses and usage patterns to improve our digital services.

3. Purpose of Collection

We use your information solely for:

• Providing medical treatment, consultation, and diagnosis.

• Administrative functions like billing, appointments, and insurance processing.

• Compliance with legal or regulatory requirements in India.

• Improving the quality of patient care through internal audits.

4. Disclosure and Sharing

We do not sell your personal data. We share your information only when necessary:

• With Healthcare Providers: To coordinate your care among our staff and specialists.

• With Third Parties: To insurance providers or government health programs as required for billing or reimbursement.

• Legal Obligations: When required by law or a court order.

• Emergency Situations: To prevent serious harm to the patient or others.

5. Data Security

We implement robust security measures, including physical, technical, and administrative safeguards, to protect your sensitive personal data from unauthorized access, loss, or alteration. Access to your medical records is strictly restricted to authorized medical and administrative personnel.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access your medical records.

• Request corrections to inaccurate or incomplete information.

• Understand the purpose for which your data is processed.

• Withdraw consent (subject to legal and treatment-related constraints).

7. Retention

We retain your medical records for the duration mandated by the relevant Indian medical and legal statutes, after which they may be securely anonymized or destroyed.

8. Contact Us

If you have any questions or concerns regarding your data privacy, please contact our Data Protection Officer:

• Email:info@valehospital.com

• Phone: +91 97871 91156

• Address: 45, Collector Office Road, Opp. Hotel Star Residency, Anna Bus Stand, Madurai, Tamil Nadu 625020, India